Contact
Contact Project Torii
Send a content correction, privacy request, partnership inquiry or general question. Clear context helps us understand the issue and respond appropriately.
Corrections welcome · Privacy requests respected · No provider account access
Reasons to contact us
Choose the category that best fits your message
Content correction
Tell us which page and statement may be inaccurate, outdated or unclear. An official source or specific supporting detail is especially helpful.
Privacy or cookies
Use this category for a privacy-rights request, question about personal information, cookie choice or related concern.
Partnership or media
Send relevant partnership, interview, media or industry inquiries. Commercial interest does not guarantee coverage or editorial inclusion.
General question
Use this for a site question that does not fit another category. We cannot provide emergency assistance or manage third-party accounts.
Before you send
Project Torii is an independent information site
Provider support
We cannot access an eSIM, Pocket Wi-Fi, booking or other provider’s account, order, refund, activation or support system. Contact that provider directly.
Urgent assistance
Do not use this form for an emergency or time-sensitive safety, medical, transport or consular issue. Contact the appropriate local authority or service.
Sensitive information
Do not send passwords, payment-card details, passport information, medical records or other information that is not necessary for the inquiry.
Useful context
For a correction or page question, include the page URL, exact wording involved, date observed and a relevant official source where available.
Contact form
Send a message
Messages may be submitted in English or Japanese. Required fields are marked in the form.
Information submitted through this form will be used to review and respond to the inquiry as described in our Privacy Policy. Please do not submit information that is not needed for your request.
What happens next
We review messages by purpose
Corrections
Specific factual concerns are checked against relevant evidence. A correction may be made without a separate public reply to every submission.
Privacy requests
We may request information sufficient to understand, verify and locate records associated with an applicable privacy request.
Other inquiries
Response time varies, and we cannot guarantee an individual reply to every general, promotional or unrelated message.
If you do not receive an immediate reply, do not resend the same message repeatedly. For a third-party purchase or account issue, contact the provider directly rather than waiting for Project Torii.
Editorial independence
Contact does not purchase coverage
Product information, access, affiliate proposals or commercial offers do not guarantee a review, recommendation, comparison position or favorable conclusion. Project Torii applies the same editorial standards regardless of whether a commercial relationship exists.
Related policies
How messages and site use are handled
Review our policies for more information about personal data, cookies and the terms that apply when using Project Torii.